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Yes, the currency detection is automatic for the currency exchange, if you do not want or it is not your local currency you can change it at the bottom of the page the currency exchange appears, where you can select your local currency.

Yes, we use the Stripe platform to make payments with a debit or credit card, which is a very secure platform to make Online payments, and we also use Paypal to make payments, if you have Gpay (payments with Google) we can also receive it in some products.

We accept all credit and debit cards such as Visa, Master Card, American Express, Dinners Club and JCB.

At the end of your payment you will receive an email of your order with the status of the order

Yes, you can cancel it free of charge in the following 5 days after the purchase, after that period a small charge will be made that will be deducted from the balance of the refund.

Please send us an email to the following email address, info@dottibarrios.com, putting the title in the order number, in the message we will ask you to include the following information:

  • Full name
  • Email
  • Order number
  • Order date
  • Photos of the wrong product and its packaging

After following up, we will send you an email where we will explain the steps to follow.

Yes, once you have completed your order and verified the payment, we will proceed to make the shipment, this period may take up to 7 days after your purchase, once verified, you will be sent a guide ID number which you can follow on the page of the courier service you chose in the purchase process.

No, it is not necessary, you can buy without any account.

The product will be sent to the address you provided in the payment process.

Credit card, debit card and Paypal.

Once your payment is confirmed by our Stripe or Paypal payment gateway, you will receive an email from you indicating the payment you have just made, some banks, when you make a purchase with your credit or debit card, usually send an SMS or email of the purchase where DottiBarrios.com or DB will appear, in the statement of your bank.

Yes, it usually happens if your card is not authorized for international purchases, we advise you before making the purchase, talk to your bank to disable that option.

The shipment may vary depending on the type you selected from 10 days to 40 days, for this we ask you to carefully review the type of shipment you wish to purchase with your purchase.

Yes, once your order is completed you will receive an email with the shipping guide ID number and the page where you can track your order.

Shipping costs vary depending on where you are in the world and what type of courier you choose. You can choose this when processing your purchase.

If you have not received the product of your purchase, send us an email to the following address info@dottibarrios.com, indicating in the title the order number of your purchase, and describe what happened.

There are some countries that we cannot ship to, for political reasons or that are in a state of war.

Send us an email to the following address info@dittibarrios.com, putting the order number in the title, in the message please explain why you require the product change. Which we will respond to with the resolution of the product change or return.

Once the product is returned and it is already in our facilities, the refund is made, which may take 3 to 7 business days to be reflected in your account, this depends on your bank.

Contact us, by email info@dottibarrios.com or on our page we have a chat linked to our social networks, which we always answer, please leave us a message.