Refund and Returns Policy


Overview: At Dotti Barrios, we have a customer-friendly refund and returns policy in place. This policy is valid for a period of 30 days from the date of purchase, after which we are unable to offer a full refund or exchange.

Eligibility: To be eligible for a return, the item must be unused and in its original packaging. Please note that certain goods such as perishable items, intimate or sanitary goods, hazardous materials, and flammable liquids or gases cannot be returned. Additionally, gift cards, downloadable software products, and select health and personal care items are non-returnable.

Proof of Purchase: A receipt or proof of purchase is required to complete a return. Please do not send the purchased item back to the manufacturer.

Partial Refunds: In specific situations, we may offer partial refunds for clothing items that meet certain criteria. These include clothing with signs of wear, items not in their original condition, damaged items, or items missing parts not due to our error. Returns made after 30 days of delivery may also be eligible for partial refunds. Each case will be assessed individually to determine the appropriate refund amount.

Refund Process: Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and automatically applied to your original method of payment within a specified timeframe.

Late or Missing Refunds: If you haven’t received your refund, please check your bank account first, as it may take some time for the refund to be officially posted. If necessary, contact your credit card company and bank. If you have completed these steps and still haven’t received your refund, please reach out to us at {email address} for further assistance.

Sale Items: Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at {email address} and ship the item to the provided physical address.

Gifts: If the item was marked as a gift and directly shipped to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift or was shipped to the gift giver, a refund will be issued to the gift giver, and they will be notified of the return.

Shipping Returns: To return your product, please mail it to the provided physical address. You are responsible for the shipping costs associated with returning the item, and these costs are non-refundable. The time it takes for an exchanged product to reach you may vary depending on your location. For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

Need Help? If you have any questions regarding refunds and returns, please contact us at {email address}. Our dedicated team is here to assist you and provide further guidance.

For any inquiries or assistance regarding refunds and returns, please feel free to reach out to us at Our dedicated team is here to help and will respond to your query as soon as possible.

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