FAQ
Do you ship worldwide?
Yes — we ship worldwide from Canada. Free shipping is available based on your region:
🇨🇦 Canada & 🇺🇸 United States: Orders of $250 CAD or more
🇪🇺 Europe, 🇬🇧 United Kingdom, EFTA & 🇦🇺 Australia/NZ: Orders of $300 CAD or more
🌍 Rest of the World: Orders of $350 CAD or more
Orders below the threshold have flat-rate shipping calculated at checkout.
How long does shipping take?
Orders are processed within 2–3 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number by email once your order ships.
What is your return policy?
Because every piece is made on demand, we do not accept returns or exchanges for size, color, or change of mind. If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery and we'll replace it or issue a full refund. Visit our Returns Policy page for full details.
How do I find my size?
Check our Size Guide for detailed measurements. DB pieces are generally true to size. For oversized styles, we recommend sizing down if you prefer a more fitted look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured and encrypted.
Are your products sustainable?
We're committed to responsible production. Our swimwear uses recycled fabrics, and we prioritize quality over quantity — pieces built to last are inherently more sustainable. Learn more on our Sustainability page.
Do you restock sold-out items?
Some items are limited drops and may not restock. Sign up for our newsletter to get early access to new releases and restock notifications.
How do I contact customer support?
Email us at info@dottibarrios.com or use our Contact page. We respond within 24 hours, Monday to Friday.
Still have questions?