FAQ

Shipping & orders

Do you offer free worldwide shipping?

Yes. Free worldwide shipping is available on orders CAD $250 or more. This offer cannot be combined with other discounts. For orders below CAD $250, shipping charges are calculated at checkout.

How long will my order take?

Production and delivery times vary by product and destination. Production time and transit time are separate. If you need an item for a specific date, email info@dottibarrios.com with the product name and destination before ordering.

How can I get help with tracking or delivery?

Email info@dottibarrios.com with your order number and a short description of your question. Include your tracking number if you have one.

Which payment methods can I use?

Review the payment options available at checkout before completing your purchase. If you experience a payment issue, contact us with a description of the error. Do not send card details by email.

Sizing & product details

How do I choose my size?

Use the size chart on the specific product page and check its measurement units. Fit and measurements can differ between products, so avoid assuming the same size will fit every style. If you need help, email us with the product link and the size you are considering.

Where can I find materials and care instructions?

Check the individual product description and the garment’s care label. Materials and care requirements vary by item. For questions about a particular piece, contact us with its name or link.

Do all products use recycled or organic materials?

Material information is specific to each product. Refer to the composition listed on its product page rather than assuming that one material claim applies to the whole collection.

What if the item or size I want is unavailable?

Email us with the product name, colour and size you are looking for. We can help with an availability enquiry; a restock is not guaranteed.

Returns & support

What is your return policy?

Because every piece is made on demand, we do not accept returns or exchanges for size, color, or change of mind. If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery and we'll replace it or issue a full refund. Visit our Returns Policy page for full details.

How do I contact Dotti Barrios?

Email info@dottibarrios.com or visit our Contact page. For order enquiries, include your order number. Our contact hours are Monday–Friday.

Can I contact you about wholesale or a collaboration?

Yes. Introduce yourself by email and share your business, project or creative idea. You will also find a dedicated collaboration email link on our Contact page.